FAQ
Frequently Asked Questions (FAQs)
General
Welcome to Getafren.com – your gateway to a world of possibilities! Our platform connects you with talented local service providers, or as we like to call them, "Gig Workers," from every corner of the globe.
Whether you need help with household tasks, professional services, creative projects, or something in between, Getafren.com has you covered. Discover a diverse range of services spanning countless categories, all designed to make your life easier and more productive. With just a few clicks, you can find the perfect gig worker to bring your ideas to life.
Join us today and experience the convenience of a platform built to empower you and the global gig economy. Get started now and unlock endless possibilities at your fingertips!
Gig Worker
To add a service as a worker, follow these steps:
1. To access all features and benefits, please register on our website.
2. You can log in to your account using the username and password you registered with.
3. Once logged in, go to the Profile section to access your account.
4. In your profile dashboard, click on “Settings” and then “Profile Settings” in the sidebar to update your profile information, including your avatar, about section, contact details, address, and category.
5. Follow the "First-Time User Guidance" outlined in the Profile Settings to activate your service.
6. Next, set up your booking preferences by clicking on "Bookings" and "Availability." Here, you can adjust your available slots according to your preferences.
7. To mark yourself as unavailable or set time off, click on “Unavailability.”
8. Adding and Managing Services:
- To add a service, click on “My Services” in the sidebar.
- Fill out the Add Service form with the required details and submit it.
- To manage existing services, you can use the available options to edit or delete any service as needed.
To receive booking as a worker, follow these steps:
1. Login to your account using the registered username and password.
2. Once the client makes a booking, you will receive a notification in Getafren as well as an email regarding the new booking.
3. Once the booking is completed, you can change the booking status to “complete” .
Ensuring the safety, security, and reliability of our platform is of utmost importance to us. By conducting a comprehensive identity check, which includes providing the front and back of the gig worker’s identity card (IC) as well as their bank account information, we strive to create a trustworthy and transparent environment for both gig workers and clients. This verification process serves the following purposes:
1.Identity Verification: Requiring the front and back of the gig worker’s identity card (IC) helps us authenticate their identity and validate their credentials. This verification step is crucial to maintaining the integrity of our platform and ensuring that only qualified and genuine gig workers are accepted.
2.Trust and Safety: By verifying the identity of gig workers, we enhance trust and confidence among our user community. It allows clients to have peace of mind, knowing that they are engaging with legitimate and verified gig workers who meet our platform’s standards.
3.Fraud Prevention: Collecting bank account information enables us to validate the financial details provided by gig workers. This helps us minimize the risk of fraudulent activities and ensures a higher level of security for both gig workers and clients.
Rest assured that we handle all personal information provided during the identity check process with strict confidentiality and compliance with applicable privacy laws. We are committed to maintaining the privacy and security of our users’ data.
The gig worker will receive their payment through online transfer, and the processing time for the payment will range from one to seven working days after the service is completed.
Important Note: To receive the payment, the gig worker must ensure to key in their bank account details in Settings” at the ‘Bank Account‘ section. This step is necessary to facilitate the transfer of funds via online transfer to the correct account.
Client
To book a service as a client, follow these steps:
1. Please register on our website to access all the features and benefits.
2. You can login to your account using your registered username and password.
3. After logging in, click at "Service" tab at navigation bar to go to Service page.
4. Service page will request to access your location to show you all the services near you. Click Allow.
5. Explore Services on the Map: View all available services directly on the map and find the one that suits your needs. By clicking on the GetaFren marker, you can see details such as the service's distance, address, and ratings.
6. Review Service Provider Profiles: Once you've made a decision, click on “View Profile” to learn more about the provider. Access detailed information about their services, qualifications, certifications, experience, reviews, and more.
7. Click "Book Now" button. It will bring user to Booking page
8. Booking Page Guides :
- Choose your preferred service, acknowledge the service description and click Select. Click Next button to proceed
- Choose your date and time slot.
- Choose your location service.
- Proceed with Payment : Review the payment summary carefully to ensure all details are accurate. Once confirmed, click on “Pay” button and it will bring you to toyyibpay page to complete the payment process
9. Once the booking is successfully made, you will receive an email containing the receipt and detailed information about your booking.
10. Click at "My Bookings" to view your booked service and your booking history .