FAQ

Frequently Asked Questions (FAQs)

General

Gig Worker is a Service Provider with special skills that Clients can hire according to their needs or requirements.

Welcome to Getafren.com – your gateway to a world of possibilities! Our platform connects you with talented local service providers, or as we like to call them, "Gig Workers," from every corner of the globe.

Whether you need help with household tasks, professional services, creative projects, or something in between, Getafren.com has you covered. Discover a diverse range of services spanning countless categories, all designed to make your life easier and more productive. With just a few clicks, you can find the perfect gig worker to bring your ideas to life.

Join us today and experience the convenience of a platform built to empower you and the global gig economy. Get started now and unlock endless possibilities at your fingertips!

Getafren.com connects Clients with skilled Gig Workers for various services. Clients can easily browse the platform, view Gig Workers' profiles, and find the perfect fit for their needs based on ratings, qualifications, and experience. To book a service, Clients simply register, select the service they need, and choose from available Gig Workers. Once the service is booked, payment is processed through the platform, and both parties receive confirmation. For Gig Workers, the process is equally simple. They can register on the platform, complete their profile, and start offering services based on their skills. They set their availability, manage bookings, and confirm completed services. Whether you’re a Client looking for a service or a Gig Worker offering your expertise, Getafren.com makes the process seamless, secure, and efficient for both sides.

Registering as a Gig Worker on Getafren.com is 100% Free. However, for the services rendered through our platform, Gig Worker will be charged a small percentage of the total bill.

There are no schedules or minimum amounts of time you have to put in. You work when you want to. This is after all, a GIG ECONOMY, you make extra income by providing services based on your skills, and according to your availability. You call the shot! You are your own Boss.

Gig Worker

A user can simply go to the SignUp page and click on the Gig Worker tab to register as a Gig Worker and become part of our Gig Community.

Don’t worry! Only Gig Workers with approved identity will be able to post their services. Additionally, you can choose your desired Gig Worker based on their rating. You can also review their credentials such as qualifications, experience, and certificates to make an informed decision.

To add a service as a worker, follow these steps:

1. To access all features and benefits, please register on our website.

2. You can log in to your account using the username and password you registered with.

3. Once logged in, go to the Profile section to access your account.

4. In your profile dashboard, click on “Settings” and then “Profile Settings” in the sidebar to update your profile information, including your avatar, about section, contact details, address, and category.

5. Follow the "First-Time User Guidance" outlined in the Profile Settings to activate your service.

6. Next, set up your booking preferences by clicking on "Bookings" and "Availability." Here, you can adjust your available slots according to your preferences.

7. To mark yourself as unavailable or set time off, click on “Unavailability.”

8. Adding and Managing Services:

  • To add a service, click on “My Services” in the sidebar.
  • Fill out the Add Service form with the required details and submit it.
  • To manage existing services, you can use the available options to edit or delete any service as needed.

To receive booking as a worker, follow these steps:

1. Login to your account using the registered username and password.

2. Once the client makes a booking, you will receive a notification in Getafren as well as an email regarding the new booking.

3. Once the booking is completed, you can change the booking status to “complete” .

Ensuring the safety, security, and reliability of our platform is of utmost importance to us. By conducting a comprehensive identity check, which includes providing the front and back of the gig worker’s identity card (IC) as well as their bank account information, we strive to create a trustworthy and transparent environment for both gig workers and clients. This verification process serves the following purposes:

1.Identity Verification: Requiring the front and back of the gig worker’s identity card (IC) helps us authenticate their identity and validate their credentials. This verification step is crucial to maintaining the integrity of our platform and ensuring that only qualified and genuine gig workers are accepted.

2.Trust and Safety: By verifying the identity of gig workers, we enhance trust and confidence among our user community. It allows clients to have peace of mind, knowing that they are engaging with legitimate and verified gig workers who meet our platform’s standards.

3.Fraud Prevention: Collecting bank account information enables us to validate the financial details provided by gig workers. This helps us minimize the risk of fraudulent activities and ensures a higher level of security for both gig workers and clients.

Rest assured that we handle all personal information provided during the identity check process with strict confidentiality and compliance with applicable privacy laws. We are committed to maintaining the privacy and security of our users’ data.

The gig worker will receive their payment through online transfer, and the processing time for the payment will range from one to seven working days after the service is completed.

Important Note: To receive the payment, the gig worker must ensure to key in their bank account details in Settings” at the ‘Bank Account‘ section. This step is necessary to facilitate the transfer of funds via online transfer to the correct account.

Client

To book a service as a client, follow these steps:

1. Please register on our website to access all the features and benefits.

2. You can login to your account using your registered username and password.

3. After logging in, click at "Service" tab at navigation bar to go to Service page.

4. Service page will request to access your location to show you all the services near you. Click Allow.

5. Explore Services on the Map: View all available services directly on the map and find the one that suits your needs. By clicking on the GetaFren marker, you can see details such as the service's distance, address, and ratings.

6. Review Service Provider Profiles: Once you've made a decision, click on “View Profile” to learn more about the provider. Access detailed information about their services, qualifications, certifications, experience, reviews, and more.

7. Click "Book Now" button. It will bring user to Booking page

8. Booking Page Guides :

  • Choose your preferred service, acknowledge the service description and click Select. Click Next button to proceed
  • Choose your date and time slot.
  • Choose your location service.
  • Proceed with Payment : Review the payment summary carefully to ensure all details are accurate. Once confirmed, click on “Pay” button and it will bring you to toyyibpay page to complete the payment process

9. Once the booking is successfully made, you will receive an email containing the receipt and detailed information about your booking.

10. Click at "My Bookings" to view your booked service and your booking history .


Yes, for sure! After the service is delivered, Clients are required to confirm the completion of the service and leave a review and rating for the service.

If any issues arise, you can directly contact our customer service to proceed with the next steps.